Project Lead Onsite Switzerland | Operations

Your role

This is a unique role that combines project management and account management responsibilities, serving as the first point of contact for our customers while managing projects effectively.

As the Project Lead, you will:

• Be the primary point of contact for our customers onsite, ensuring seamless communication and excellent customer service.

• Oversee and manage various projects for our clients from start to end.

• Build and maintain strong customer relationships, identifying opportunities for growth and improvement.

• Collaborate closely with both Caliber and Customer teams to deliver results.

This position is based in Switzerland and offers a fantastic opportunity to combine project management skills and account management skills.

Essential Duties and Responsibilities (include but not limited to)

• Data Management
• Order Management
• Project Management from Project Kick-off with all stakeholders to Project Close-Out
• Interpretation of design drawings to determine which suppliers are expected to provide material and/ or services
• Serve as the primary point of contact for all project management-related issues on all assigned projects between customers, suppliers, site supervisors, and project management team ensuring seamless communication and excellent customer service
• Time Management - effectively planning and coordinating
• Create Project KPI dashboards and evaluate with key stakeholders. Perform simple analysis on performance metrics, costs, and other areas as required to improve best practices;
• Budget Management
• Support Operational Process Reviews (internal/external) for continuous improvement.
• Project Management: Reporting, Missing Milestones Reporting (daily, weekly, monthly).
• Account Management: build and maintain strong customer relationships, identifying opportunities for growth and improvement.

What we’re looking for

Education:          

• Bachelor's degree or equivalent experience preferred
• Prince2 or PMP

Experience:       

• 4-5 years of professional work experience preferred
• 1-2 years international experience desired, else clear demonstration of knowledge needed to operate in global markets.
• Proven experience in project management (2-3 years).
• A strong background in account management, customer relations, or sales.
• Knowledge of logistics processes and supply chain management.

• Strong working knowledge of MS Office, especially advanced Excel skills and interest in other systems as well.
• Clear & Consistent communications (both writing & speaking) in English and Italian.
• Project management skills (plan projects from conception to implementation, map out timelines, assess project risks and opportunities, and execute each phase of the project life cycle). Create, allocate, and manage the budget; communicate with all stakeholders; Troubleshoot problems and challenges; deliver (and often maintain) the end product or service.
• Project owner of customer projects, key supplier projects and transportation team projects.