At Caliber.global, we are proud to announce that we have successfully been re-certified for ISO 9001 and have recently achieved ISO 27001 certification. These international standards are a recognition of our unwavering commitment to quality management and the protection of sensitive data across all our operations.
ISO 9001: Continuous improvement in quality management
ISO 9001 is a globally recognized certification for Quality Management Systems (QMS). Our recent recertification reflects our ongoing dedication to maintaining high standards of quality across all our processes. The certification is not merely a badge but a result of our commitment to continuously improve and ensure that our clients—especially the large, corporate retailers we serve—receive the highest level of service.
As part of our Quality Management System, we employ the PDCA (Plan-Do-Check-Act) cycle to constantly evaluate our operations. This iterative approach helps us identify areas for improvement and maintain the quality standards that are essential for both our team and our clients. In line with this, we regularly assess the expectations of interested parties and conduct a context analysis, such as a SWOT analysis, to evaluate the internal and external factors that influence our operations.
Staying ahead with market insights
We pride ourselves on our ability to stay ahead of the curve by continually evaluating emerging trends in technology and industry developments. Through our comprehensive market analysis, we ensure that we are always aligned with current demands and opportunities. This strategic approach enables us to identify key priorities and align them with the expectations of our Triple A clients.
Every year, an independent auditor conducts a thorough review of our processes to ensure that we remain in full compliance with ISO 9001. This rigorous audit process affirms our commitment to improving our performance, and most importantly, to our clients' ongoing satisfaction.
As Jochen Foss, Director of Center of Excellence at Caliber.global, puts it:
“We don’t undertake these initiatives for the certification. We do it to improve ourselves.”
ISO 27001: Strengthening data security across global operations
In addition to our ISO 9001 recertification, we are excited to announce our new ISO 27001 certification. ISO 27001 is an international standard for Information Security Management Systems (ISMS), focusing on protecting sensitive data. This certification is especially significant as it covers multiple sites, including our offices in Arnhem, Shanghai, Houston, and Columbus.
With the growing importance of data security, we have implemented robust systems to safeguard our clients' data. From defining roles and access rights to ensuring secure data storage in the cloud (including platforms such as TRACT and TMS), we take every step necessary to protect the privacy and integrity of our clients' information. Our employees undergo regular training on data protection to ensure compliance with both company policies and global standards.
A continuous journey towards improvement
The road to ISO certification is an ongoing journey, not just a destination. By embedding the principles of ISO 9001 and ISO 27001 into our company's DNA, we ensure that both quality management and data security are integral parts of our daily operations. We remain committed to continuously enhancing our systems, processes, and expertise to meet the ever-evolving needs of our clients.
At Caliber.global, our clients’ trust is paramount, and we will continue to challenge ourselves to stay at the forefront of quality and security in everything we do.
